Refund policy

Boleto, a product of Olyntox (Pvt) Ltd, is a booking platform for salons and beauty parlours. You book a service slot and pay an online booking amount through the app; the service itself is delivered by the business at the venue. Nothing is shipped, so there are no returns or exchanges - this policy explains when your online payment is refunded and how.

1. What you pay online

When you book, you pay the online amount shown on the booking summary (the advance for your services plus the booking fee). If the services cost more than the advance, the remaining balance is paid directly at the venue and is not charged by Boleto. Online payments are processed by PayHere; Boleto never stores your card details.

2. Cancelling a booking yourself

• You can cancel from the booking page in the app, free of charge, up to 2 hours before the appointment start time.
• An eligible cancellation is refunded in full - the whole amount you paid online, including the booking fee - and it is started automatically the moment you cancel. You do not need to request it.
• Within 2 hours of the start time the app no longer allows cancellation. Please contact the business directly; whether to honour a late cancellation is the business's decision, and any refund in that case is not automatic.

3. Rescheduling instead

You can move a booking to another available time, free of charge, up to 2 hours before the start time. Your payment carries over to the new time - nothing is refunded or charged again.

4. When the business cancels or the slot is unavailable

If the business cancels your booking, or the slot can no longer be honoured (for example a staff member becomes unavailable), we tell you in the app. You can choose a new time, or cancel, and in that case the full online payment is refunded automatically - the 2-hour limit does not apply.

5. Payment problems

• Slot taken while you were paying. If your payment completes after your reserved slot has already expired and been booked by someone else, the booking is cancelled and your payment is refunded in full automatically.
• Failed or abandoned payments. If a payment does not complete, no booking is made and the slot is released. If you were charged but see no booking, email us with the details below and we will resolve it.
• Duplicate or incorrect charges. Email us and we will investigate and refund any amount charged in error.

6. When we do not refund

• No-shows. If you do not arrive for a confirmed booking, the online payment is not refunded.
• Completed services. Once the business has completed your appointment, the online payment is not refundable through Boleto. If you are unhappy with the service, please contact the business, and you can leave a review in the app.
• Balance paid at the venue. Amounts you pay the business directly at the venue are between you and the business.
• Payment links and QR payments. Amounts paid to a business through a payment link or shop QR are ad-hoc payments to that business and are not covered by the automatic cancellation refund. Contact the business, or email us if something went wrong.

7. How long a refund takes

We submit the refund to PayHere immediately. It is returned to the same card or account you paid with, and you will get a notification in the app and an email once it is issued. How quickly it appears on your statement depends on your bank - typically 3 to 10 business days. Refunds are made in the original currency (LKR) and cannot be paid to a different card or account.

8. Contact us

For a refund question, contact us and include your booking reference (shown on the booking page and in your confirmation email). See also our terms & conditions, privacy policy, and help centre.